Sophie is our Client Services Director, who’s key responsibility is to build strong client relationships and retain clients, directly and train and develop the skills of multiple departments who have direct contact and communication with clients (as well as those who don’t). She primarily focuses on developing the team’s soft skills, communication/ client management processes and crafting personalised experiences for our clients with direct feedback and communication. Having played a big part in the agencies growth, Sophie also recognises that customers have grown to expect personalisation and it’s important that we establish this within our own processes as a digital marketing agency, but also rolling this out across our client campaigns to ensure that our client’s customer base are benefiting from this experience to better nurture them to the point of conversion. When she’s not spending her time watching industry webinars and reading the latest digital marketing news, she’s travelling the world and exploring new cultures.
Sophie owns a collection of reptiles and, when she’s not snake handling, she’s at the studio training in aerial and circus arts.
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